Now

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted.

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW

Reliability	8.5
Speed	8.3
Support	8.7
Features	8.1
Value	8.3

Average from 548 reviews

Showing 346-350 of 548 items.

2022-04-06 22:47:13

Mink 3.2

Been with them nearly a year. Speeds drop constant. Barely get 300mb on a 900mb plan. Spent 3 different times speaking with cust support and never got a return call.
Dont believe i signed up in the year they apparently have the best support to which i got non

Pros

Always polite and seem to want to help. Smooth billing

Cons

Everything speed. When it rains. Connection drops

2022-04-06 13:38:20

Peter 9.0

Excellent service on the phone. We live in Northland but that was not a problem.

Pros

Have used NOW in the past and have been helped immediately if there was a problem.

Cons

None that I know of.

2022-04-04 12:33:19

Ursula 8.8

I'm with Now for a long time and have never been disappointed. The few issues I had were identified and corrected quickly without any fuss. Thanks Guys

2022-04-01 14:13:26

Ross 8.0

So far so good, only relatively new to NOW after being mucked around by Stuff once too often....and it was often. NOW will support you regardless of router brand or even model. We did have some issues with the switch over, but that was on Chorus with their normal pathetic speed response times, and no fault of NOW. Staff are pleasant and helpful. With the 900/400 package, we get better traffic speeds than a similar subscription when with Stuff (almost 50% straight away).
I h ...read more

Pros

Tech support speak english!

Cons

None

2022-03-31 15:27:44

Ann 9.0

Been with NOW since it's small beginnings as Airnet. Never any problem with quick Tech support or other queries/help. And politeness. Yes can 'drop off' but so do other providers. Remember relying on other Internet 'lines' belonging to another provider. Atmospheric, overloading, other. Patience is the virtue, don't always blame the company as the sole problem when this happens.

Pros

Great company

Cons

None. Up straight on offerings

Showing 346-350 of 548 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

20/11/2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

18/11/2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

31/03/2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

13/03/2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

11/02/2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

21/09/2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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