Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

05 October 2020

Paraic 6.6

Slingshot are a decent provider with pleasant customer service. Just not competitively priced, and the supplied modem is no longer state of the art.

Pros

Good speed over fibre.

Cons

Modem isn’t the best. Price is no longer competitive. The real sting is the 30 days notice to terminate. Just an unnecessary rip off.

04 October 2020

David Bastion 5.8

Been with Spark for 30+ years and noticed they aren't competitive with new providers. I think they rely on current customers being complacent and not questioning the value they are getting.

Pros

Easy to have all phones and broadband on one account. Pretty helpful service desk.

Cons

Speed and pricing of plans not competitive.

01 October 2020

Mark 3.4

For a gigabit connection this connection is disappointing. Used to regularly get download speeds >800mbps but since March very rarely get over 300mbps. Only time I ever here from them is when the bill is due.

Pros

Very few outages.

Cons

Supplied modem is rubbish and not even worth the delivery fee, lucky to get 30% of advertised speed, no communication with customers asides from billing.

01 October 2020

Zebulon Hocquard 7.6

Good Service

Pros

Cons

Below Average Router

01 October 2020

Laura 5.4

Slingshot requires 30 days notification to close your account

Pros

Can't think of any

Cons

Requires 30 days notice to terminate account

01 October 2020

Des 6.2

I have never had an issue with speed or reliability, the costs are up there. My reason for leaving bigpipe is the customer service, it is so difficult to deal with them sometimes and can take too long to sort issues over email and messenger. I’m going back to a provider I can call when I need help.

Pros

Reliable and fast

Cons

Not contactable via phone ( they do advertise this)

01 October 2020

Marie 10.0

Quick and efficient

30 September 2020

Stella Maria Lisle 8.0

Great provider. Was a little disappointed they wouldn't compete with market rates, as their monthly broadband cost is quite a bit more than other companies.

Pros

Easy set up for fiber and it was free!

Cons

Didn't reduce price at the end of term, otherwise would've stayed with them!

30 September 2020

HELEN DALLASTON 8.0

Spark did their job well but I found a much cheaper option with another provider.

29 September 2020

Samrat Shrestha 8.6

It’s our goodness that we got an opportunity to use freedom internet. I’m really thankful that I have freedom internet in my flat.

Pros

No pros at all.

Cons

Speed and service support is the thing that I like

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