Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 May 2020

Mr Si 7.0

Please look else where for an internet plan. Most of the call center personnel are unhelpful and rude. Very untrusting net provides who would lie to you face about incentives if it wasn't for phone communication, preferred method! They are rubbish!

Pros

Some of the call center personnel are wonderful, but it's a jackpot if get to talk to them.

Cons

Untrustworthy!

07 May 2020

Steve 1.2

Worst ISP ever. Connection frequently stalls or drops out. Router requires restarting often. I used to think which ISP you were with made little difference - how wrong I was. Since switching to Bigpipe we have been plagued by issues daily. Customer service just make excuses or literally deny the problem you report exists. We will be paying to exit our contract early it is that bad.

Pros

Cons

Connection is awful, customer service is just as bad. Everything.

06 May 2020

Pauline 7.0

Moved to NOW 4.5 yrs ago after being hugely mucked around by previous landline and internet provider. BEST DECISION EVER! Have moved and installed fiber recently and still fantastically fast, efficient service

Pros

Local call centre, fast phone answering (no being put on hold or in a queue) easy to understand call centre operators, obliging, patient teckies, brilliant followup to check everything is OK

Cons

None

06 May 2020

Katrina 7.2

Good provider. Can recommend. Didn't have major issues with them.

Pros

Easy to switch, easy to cancel with no contract. Good price.

Cons

Slow speed in the evenings, but I have the same issue with my new provider as well.

06 May 2020

Glenn 6.6

I don't like how the monthly rate seams high. Now they are offering deals nearly $20 cheaper for new customers.

Pros

Cons

Cost. It seams to drop out fom time to time

03 May 2020

Brad 7.2

Great provider, only leaving due to not being offered the same deals as new subscribers are being offered. Maybe one day companies will start valuing existing clients.

02 May 2020

Leanne Chapman 4.6

The support is awful! They make it so hard when you are trying to get set up that it ends up taking much longer to get connected. The online set up doesn't seem to work at all, tried twice and both times had to spend another 45 minutes on the phone.

29 April 2020

Wendy Thistoll 6.8

Only had this service 2months so have not travelled with it yet. One major fault I can see is that service can be patchy at times and the cost is high compared to others

Pros

Portability. The benefit of having only one service provider.

Cons

A little expensive, compared to others

27 April 2020

Bill Milnes 9.2

We've been traveling in the SI in our caravan and have had good, fast reception, far superior to campground Wi-fi, if it is available. Fantastic service. When we had connection issues with Spark, Jacob and his team provided exceptional service, including replacing the sim card with one for another provider.

Pros

Good product, it does what i need, and when. Great service, you deal with people, not a chat bot, and any issues, including user inexperience, are helpful courteous and friendly . The cost is reasonable

Cons

none

23 April 2020

Chris coetzer 10.0

The whole experience so far has been great! No hassles, great data deal off peak and signal strength has been good in my fixed location. I will be travelling around all the time in my motorhome and i am sure it will continue to be great!

Pros

Easy to set up and reliable service

Cons

Too early to say. None apparant at this stage

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