Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 January 2020

Karim Saleh 8.8

Since I came to New Zealand one year ago and I have always been with Now. Recently I am moving home, and I will use their services as well in my new home. The connection is always stable, and the speed is always as I expect it to be.

Pros

Fast connection, never down, fast friendly customer service

Cons

A bit higher subscription than some competitors, but I still prefer paying for reliable fast connection than saving money and suffering.

15 January 2020

Jonathan Black 5.6

Typical of most companies these days, the don't want you to talk to a real person

Pros

Friendly to talk to when you get through on the phone

Cons

Why don't they make the number to call them visible. You have to do a search to find it

13 January 2020

Grant Turnbull 6.6

Very good service and price for several years.

Pros

Cons

Competitive pricing better from other providers

12 January 2020

Debbie 1.0

Terrible. Like others, cut me off on a Sunday afternoon when I had already paid bill due to their antiquated automated system that does not check accounts before it acts. Hard to sort it out - only way I could was to pretend I was paying bill again. Unhelpful website and 0800 numbers. Found out I have been paying well over the odds for a long time - why does this company treat its long time customers so badly?

Pros

Their call centre workers are good.

Cons

Everything else.

10 January 2020

Laura Peerless 9.2

I received great support recently. Its a breathe of fresh when someone helps you with simple answers and jargon. New customer but defo happy with my choice so far.

10 January 2020

Ron Scrimshaw 9.4

We have been with now for 5 plus years we get great service from friendly techs and prompt action to any problems we have had
Highly recommended

09 January 2020

Bertha Porter 8.0

Was very helpful, informative and easy to read through. Thanks

06 January 2020

Chrisi 1.0

The broadband connection isn't stable and continuously cuts out with constant router breakdowns and issues, along with poor range.
The speed slows down considerably when 2-3 devices are connected.
And their support agents either don't listen or update their notes for future issues.

Pros

N/A

Cons

Slow, unreliable connection, poor range, limited device use

05 January 2020

Simon Bennett 10.0

Had VDSL: service, speed, accounting - all good. Overall a great experience and would highly recommend them.

Pros

Cons

02 January 2020

Jason 1.4

100% Very bad customer service i see someone else has had the same problem when there is a issue they like to push the buck and not take responsibility and make out it's the customer's fault i do not recommend skinny at all this is the resson why i have gone to another company for better service and better business very happy with new company I'm with.

Pros

N/A

Cons

N/A

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