Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 November 2019

Dave 2.0

After dealing with a provider with horrible overseas based customer support, I thought NOW being all locally based would be the answer, however was seriously wrong we couldnt wait to leave NOW as they dont return calls and have a rude dont really care attitude to any issues also like to make the customer feel like it is their fault, easy way to get out of it for them I guess without having to resolve any issues. They talk a big talk but cant back it up, ive since discovered a ...read more

Pros

NZ based

Cons

Very poor quality customer support. No real interest in resolving issues. Expensive. Part owned by Spark.

14 November 2019

Agnes brown 9.0

I loved that i didnt have to wait in a queue i love how the support team already have your details when you call awesome service

Pros

Cons

13 November 2019

Danielle 10.0

The best internet provider I have been with! Fantastic customer service! No long wait times when calling for assistance And help. Everyone is so kind and helpful. Internet speed has never been an issue and has always been reliable.
10/10 THANKS NOW

Pros

Hawkes bay based customer service team!

Cons

Can’t think of a single one!

13 November 2019

Jane 1.2

Part owned by Spark. Terrible customer service, they dont care if your connection is much slower than it should be and doesnt work properly as they do nothing to fix it and blame the customer instead.

Pros

Works well initially

Cons

Terrible customer service, doesn't fix issues. Doesn't return calls or emails.

11 November 2019

Paul 9.6

We are in a semi rural location just outside Napier, with a Unison fibre connection and NowNZ ISP. Our ping speed to the ISP server is usually 3 to 4 ms (yes that is nit a typo, that is our normal ping! Measurement on Speedtest). The few times I have had questions the help desk has quickly responded and assisted with advice crafted to my level of understanding. Added to this their plans and optional hardware is well priced (high end routers at prices cheaper than traditional ...read more

Pros

Pricing is competitive , support is excellent , connection speed is amazing

Cons

Haven’t experienced any

11 November 2019

Michelle Rayner 9.8

Great internet company. Absolutely no complaints.

08 November 2019

Margaret Gravestock 7.0

I am currently on the Spark mobile broadband because when I enquired about fibre three years ago I was told that it wouldn't be available in Te Puke in the foreseeable future. Two months later the government announced the roll out that is now taking place.

Pros

Wifi broadband is certainly an improvement over the previous copper wire telephone/broadband system.

Cons

An occasional glitch or overload of the mobile spectrum.

07 November 2019

Pauline 9.6

NOW provide awesome service. It is easy to get hold of a real person, they respond quickly, provide good advice, and don't upsell unnecessarily

Pros

Fantastic service

Cons

none at all

06 November 2019

Bryan Dockary 9.0

Great value as part of a package but way too expensive as a standalone

04 November 2019

Alex 2.8

Only been with them 5 months and after a late installation we have recently had a full outage for a week due to faulty router they supplied. Support is poor and only by email so you have to use mobile data to fix the problem at your own cost. Lots of support crossover emails and mixed messages and therefore very difficult to get anything sorted. Will be leaving at earliest opportunity once contract expires

Pros

Cons

Fibre speed is no better than VDSL, poor support, poor complaint handling.