Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 July 2019

Gurpreet Singh 1.8

I recently switched to bigpipe and i couldn't make call or receive whatsup call because its always showing connecting and when i chat its customer service they keep saying they can't help me because from their side everything is fine.

Pros

Cons

Inexperience customer service staff , and poor and slow customer service. Chat is only option to contact them

29 July 2019

Ji 4.6

No problems until i try to contact them. Spark needs to understand that front line service to their customers is crucial. We are not robots and dont want to talk or msg one. We are busy too and dont have time to wait for 15mins plus for their convienice.

Pros

Lightbox

Cons

Costs a lot more than most

26 July 2019

Brad Riley 1.8

The Connection Over all is really poor, sometimes it just shuts down without notice and whenever it is working, it barely loads any social media and having to restart the router every few hours just for it to load a simple task online. Would Not Recommend!

Pros

Nothing

Cons

Poor Connection, Slow loading, Unstable Connection, Dodgy looking router, Bad and rude helpline.

25 July 2019

Gareth Gettings 1.0

As chorus had already installed fibre they refused to send a technician out to set up the service. The broadband install point is in the garage. The living space is no where near to the garage. I wanted an installer to come and set up the system properly. This did not happen so decided to take my business elsewhere. Please note that I changed to stuff fibre and they are no better. All they want to do is post you a modem and then move on.

Pros

None

Cons

Seems that the industry has poor service levels across the board

25 July 2019

Tracy Jones 6.4

Expensive mobile plans compared to others. Broadband OK but when current plan finished the best deal they would do for everything was $60 more than me switching, all they offered was $10 discount to keep me as a customer. Not great customer service!

Pros

Got a good sign up deal

Cons

Weren't interested in giving a halfway reasonable deal for 2 mobiles, broadband and home phone

24 July 2019

jason 9.0

Great friendly service. Convienience of adding power to our landline and fibre bill saving as a bundle.
Love that they can be reached when I need them here in Waikato.

Pros

fast connection- followed up afterwards - Honest advice

Cons

be great to have Gas also

24 July 2019

Leigh Langford 10.0

Gravity are awesome great service and excellent customer service

23 July 2019

Michael 2.8

average connection, with below average morals. pushed to sell to elderly and vulnerable, lie to secure sales and provide low quality follow up service once signed over.

Pros

Internet works?

Cons

promised no charge for paper bill, lie. terrible post sign up service, over promised and under delivered on a mediocre overpriced service. stay away

22 July 2019

casey scott 1.0

very slow connection. regular cutouts with no warnings or notification. very expensive set up and monthly charges. Promises of reimbursement with no follow-up. very disappointing experience. charged $290 disconnection fee to leave this service

Pros

Cons

no connection while it rains or cloudy weather. regularly no connection due to technical issues with promises of reimbursement with no follow-up.

20 July 2019

Jeff 1.2

Since signed with contact energy very poor customer service they didn't delver what they promised .
1. Very poor customer service
2. Invoices not informal and not clear and hidden chargers
3. Very poor broadband contacted many time wast of time.
4. Rip off
Invoices not regular and sometime 2 invoices in a month putting me dept

Pros

Contact Emery NOT delivered what they promised

Cons

Hard to contact over the phone or emails and never reply email.

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