Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

19 July 2019

Diraj 1.0

Terrible

19 July 2019

Cathy McNamara 7.4

I liked Slingshot and would've been happy to keep going with them. It just didn't make sense (when it came to moving house) to sign up for another 12 month contract with Slingshot without any incentives which were being offered to new customers also signing up for 12 months. I think Slingshot (and maybe all providers) should consider offering incentives for loyal customers as well to remain with them and not just focus on new customers. I don't have a negative review on Slin ...read more

18 July 2019

Sean Rodgers 9.4

Living out in the middle of nowhere the only service I can get is satellite internet. This service is by far the best satellite internet I have used

17 July 2019

Deborah 5.8

Basically happy with service but having to be on rural broadband (yet only 400m outside of town boundry) it became very expensive compared to other providers.

Pros

Service mostly reliable

Cons

Can take a long time to book a call back. Also some buffering.

14 July 2019

Ralph Christophers 6.6

Came to end of our contract and without any messages bumped up the cost.They even have 30/20 internet speed as "standard"and charge to be at the market norm of 100/30.Also failed to offer us their newer plans.

Pros

Can go into a shop and talk to a person.Always had helpful/good service

Cons

As above

12 July 2019

Gayle Petch 3.6

Spark has been awful, can take up to a day for call back when the connection is dropping out, they always have to get a technician out I the end, and it's far too pricey

11 July 2019

Rob Clubley 5.8

Okay if you want the absolute basics, but support was patchy, no support to talk to at weekends, and they don't let you BYO router/modem.

10 July 2019

Eric Woods 3.8

Spark is manipulative and anti-consumer. Shocking service - 2 hour wait on phone, or 1 day wait on callback, then can't understand their accent. The promotion I found on their website was wrong/out of date and the would not honour it.
The new unplan is still over priced and locks you into 12 months for NOTHING! Unplan charges the same for 60gb that others charge for unlimited data!!
Save yourself the disappointment - go elsewhere and stop feeding this dysfunctional corporate beast.

Pros

None

Cons

Called - got a 2 hr wait. Gave up, and was only then offered a callback for a day later. Call was no use. New unplan locks you into 12 months for NOTHING! The promotion I found on their website was wrong/out of date and ...read more

08 July 2019

Nathan Paul Griffith 7.6

The service has always worked well. Some days there is slow internet or the internet will time out, but the service has been reliable and valuable.

Pros

It has good speed, reliablilty and the comapny is well known

Cons

The price is standard and does not stand out as being a great deal.

08 July 2019

Aushan 9.6

Claire was just amazing and so helpful. Thank you and keep up the good work :)

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