Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

06 July 2019

Graeme Parker 1.0

I would not recommend Spark to anyone.

02 July 2019

Chris Shinn 2.8

Internet kept dropping out and has done for months. Really annoyed at Sparks extra charge for paying by credit card, just greedy adding that!! They also charged me an "Inconvenience fee" because I was a couple of days late paying one bill. No customer good will there. Would never recommend them!!

02 July 2019

Christina Munro 1.0

We transferred over from Spark. Worse thing we ever did. Contact transferred us over early leaving us with no service from 28 May. It is now 2 July and we still have no services. Their customer services are appalling and every time we call we are on hold for hours. We lodged a complaint and still nothing!

Pros

NOTHING

Cons

No service, worst customer service, extreme hold times. These guys should not offer a service they cannot provide. We are losing the will to live.

01 July 2019

Olivia Wilson 10.0

Very good

29 June 2019

Kerry 1.8

Really appauling

Pros

Cons

too many for me

27 June 2019

Keagan Govender 2.6

Absolutely shocking dealing with contact Broadband . It's been 3 weeks still not contacted. They initially sent the the modem to the wrong house it's just a pain going with them. Their customer service is appalling. I dealt with only person that was on to it the rest were rude and could not care less.

Pros

Power is connected

Cons

No internet 3 weeks later, lack of customer service.

27 June 2019

Hamish Shaw 5.8

expensive and slow

Pros

good app, reasonable service although always had to wait for a call back

Cons

confusing and complicated charging, including overcharging a couple of times, slow internet (even though it's fibre)

27 June 2019

Excalibur 9.6

Been with Skinny VDSL for 1.5 years and Skinny mobile for even longer. They accommodated me with a specific start time for my contract so I didn't pay two providers for same period. Speed is excellent. Only note is connection drops for 60secs or so occasionally and it mightn't be Skinny's fault either. When fibre comes I'll go with Skinny.

Pros

Fast, good price, no frills I don't need.

Cons

Skinny is behind CG Nat so some 3rd party services aren't available.

26 June 2019

Joseph kinita 8.2

Support was awesome with helping me fix my connection

25 June 2019

Tania 1.0

Super poor coverage in our home , installer put in and left before checking we were happy and all up and working then paid all the installation costs to get rid of it again had been a 5week delay with waiting for their modems to come in and they were not able to say or even estimate when they would arrive

Pros

Cons

Basically grabbed their money and ran when I said the service was extremely delayed and not working they offer emails and phone calls but no hands in to look at or fix

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