Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 April 2019

Dick Lane 6.6

I've been with Spark for a long time, and had fibre for nearly three years. The speed, though not great - 10 up, 50 down, was fine for my occasional OnDemand viewing etc. But the cost kept going up, and they weren't prepared to match other offers.

Pros

Good basic reliable service. Good billing, usage information - I liked the 80% used text, and the ability to download bills etc.

Cons

high cost

15 April 2019

Peter 5.8

Spark OK but like all other large companies does not have enough staff to cope with customers enquiries and employs people who first language is not English .
Makes policy decisions that suit them and not their customers.

08 April 2019

Brad Morgan 9.6

Very fast and reliable internet, had very little downtime and customer service was good.

Pros

Very very fast

Cons

Only available in certain apartment buildings, otherwise would have stayed with them.

06 April 2019

Dean 2.6

Shocking customer service way to much hassle trying to access your account when someone else puts there name as the owner of the account and your the main bill payer. Been loyal to these guys for years when there name was Telecom. And cant even access the account. Time for change

Pros

TBH cant think of anything

Cons

they add a $2.50 charge for sending the bill by mail. Too expensive for crap service.

03 April 2019

Terry Orr 8.6

Very happy so far. Pleasant staff only too ready to help out.

02 April 2019

Paul 3.4

2 degrees broadband originaly Snap. Is poor value for money as they say "Service is there second name." When in fact if you try and contact them you wait on phone for over 35 minutes and they never offer a proper outcome.
Offer poor value as $80 Per month for 50 GB is poor value.
Lacks good support.
So beware as send message and they read message and over 36 hrs later still no response.
Combined Phone service crappy as when log a fault for phone not going they then wan ...read more

Pros

Reasonably reliable.

Cons

Lack of Value or support.

30 March 2019

Maggie 4.8

Switched to them on the back of theit big social media campaign but was disappointed with the features and value for money on offer. They talk a big game but cant back it up. Reviews on here are clearly from friends and family of the company, can't be legit!

29 March 2019

Charles 3.4

Got the 100/20 fibre package from Spark, but the reality is the download speed was never better than 50MB/s, which was half of advertised and less than adequate for video calls. The connection often dropped off esp on a cloudy or rainy day. The modem came with the package was below average also in terms of performance and signal strength. I once received a bill of $900 by Spark's system error for what was supposedly a free-switch after I moved to current address. The coordina ...read more

Pros

Free 3rd party subscriptions (eg lightbox) with contract. Free modem with contract. Well established online support system (eg booking a call)

Cons

Poor speed. Poor reliability. Over priced. Error-prone invoicing system. Weak modem.

29 March 2019

Andy 4.8

Great service to sign up then absolutely pitiful

Pros

Reliable

Cons

Service abysmal

28 March 2019

Terry Robb 7.8

Has been very reliable, however the plans aren't competitive. Lightbox is free, supposedly, however other Spark plans make it obvious that Lightbox is NOT free!

Pros

reliable

Cons

pricing is NOT competitive

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