Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

20 January 2023

Jason 6.6

Voyager took over from HD Net Ltd and prior to that was Unlimited. Never really had any issues, but now they have bumped their prices up for no real reason. This is disappointing as you can get Ultra fast Fibre for the same price. The most disappointing aspect is that they put out a Customer Review Questionnaire around the middle of 2022, I rated them highly as have been with them or previous for years, not long after that they bumped their prices up 27% from $70 to $89 per month.

Pros

Good support for any issues. Reliable.

Cons

Expensive, same price for standard fibre as a lot of Ultra Fast Packages. Bumped prices up 27% last year, clearly customer loyalty means little.

19 January 2023

Rob 9.8

Great company and service. I have been with them for a few years and have had excellent and reliable VDSL.

Pros

Cons

17 January 2023

Jules 4.4

Broadband slow and intermittent

15 January 2023

T.K McClutchie 10.0

Absolutely LOVE my experience with Now!!!!
Best thing I've done, was switch to Now.
Everything was made easy for me and the whole thing from start to finish, was made so easy and stress free.
Staff was so helpful and an absolute pleasure to communicate with...
Love NOW!!!!

Pros

Easy, Efficient and Extremely Helpful & Considerate. Best Internet Board & Telephone Provider...

Cons

None

15 January 2023

T.K McClutchie 7.0

Pros

Easy, Efficient and Extremely Helpful & Considerate. Best Internet Board & Telephone Provider...

Cons

None

13 January 2023

Nigel Banks 8.8

We have multiple broadband accounts to cover several accommodation units for our team. Of all of the providers, NOW is the standout in terms of transparency of offering and prompt (I mean PROMPT, REAL PERSON) support. We are in the process of migrating all of our broadband accounts to NOW.

Pros

Transparent offerings and phenomenal support / service.

Cons

None

08 January 2023

Hiros 9.4

Best service, quick response and no call waiting..

Pros

Knowledgeable tech team, best customer service, quick response

Cons

Still trying to find

05 January 2023

Kim 7.0

I have been overcharged a month (December) as had cancelled year contract. Last payment November. I have messaged (chatbot) emailed and finally tried phoning 30th Dec. Was told would receive email confirmation within 24 hours.
Have copies of all my time spent going round in circles using above contact - shall I screenshot them for you? On here publicly.... Plus 25 minutes on phone. I shall Invoice your company for my time.

Pros

Cons

Pathetic Customer Service. No Stores.

03 January 2023

Nicki 8.8

Most helpful and patient.

29 December 2022

Aaron 9.8

I love Now, as if I have a question then they answer it clearly every time. No messing about with back and forth. Just great service.

Pros

Great service. Reliable

Cons

None really

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