Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

21 July 2022

Richard mason 9.0

Refreshing,great ,professional service

Pros

Prompt comunicationthrough email

Cons

Took the call me back option on 0800 no, didnt get called back

21 July 2022

Kyle 6.0

Great company to deal with and very simple process. Quick and sharp with customer service.

Pros

Best in the business for customer service.

Cons

Speeds need to be looked into. Max fibre service is pretty disappointing.

21 July 2022

Charlie 9.6

Excellent service. Definitely one of the best out there. Very recommended. Easy to deal with with quick communication

21 July 2022

Bridget 9.0

Excellent service when I needed a new router was there next day and when a fault was discovered they organised everything! Highly recommend.

Pros

Cons

You gotta change that song

21 July 2022

John 7.2

They put the real person service back how it used to be in N Z 50 yrs ago

20 July 2022

Shimi Amir 10.0

Well where shall I start? Best product, you solved my connection problems very fast.
The service is just 10 stars.
I never need to wait on the phone for help.
I truly feel that there is value for money here. I have started recommending of NOW internet and i will keep do so as you are STARS

19 July 2022

Ian 10.0

Excellent company to work with, technologists that actually work with you to deliver top service.

Pros

Fast, low latency service on a premium top-tier wholesale provider.

Cons

Marginally more expensive than others, but you are paying for quality

14 July 2022

Eva 10.0

We've been with NOW for years and always rated the service but our recent tech visit from Cam was next level - he knew exactly how to upgrade our tech to get our broadband speeds humming and was so polite, friendly and efficient.

13 July 2022

Olivia Johnson 8.0

With a house full of streamers, surfers and social media time wasters Now provided a bevy of packages to choose from

Pros

Value for money with monthly unlimited package

Cons

hmm none yet

11 July 2022

André - & Vicky Engelbrecht 7.8

Phoned the call centre nr. Within seconds Maddy picked up and helped me with so mich care, respect and willingness. Going the extra mile to make sure we had a successful transaction and our account was reactivated within seconds whilst I was on the line. No back and forth and misunderstandings and not knowing what I wanted done. She was fast and effective. Thank you very much.

Pros

1 call and all sorted

Cons

Accounts can phone a customer and they can try to get things sorted before the account is suspended. Something small can be rectified fast and effectively without any delays for parties involved.

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