Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 February 2022
Kev 3.8
one of the most hopeless, arrogant organisation I have ever had to deal with. I have been with them for many years but over the last few years it has been a steady dive in performance, service and support until it has reached new lows. Loyalty to a long time customer is some thing that they do not adhere to. A new plan is being forced on me but getting the swap over sorted is a nightmare. And then a bill comes and nothing has changed, except my old LL has been cut off. Trying to sort it is a nightmare that anybody could really do without. I am flabbergasted at the poor quality of knowledge and desire to help a paying customer through a change that they forced onto me. This is a new low in a steady downward curve over the last few years. ...read more
Pros
Some individuals put in the effort, but they (whilst appreciated) are few. Based on my experience. No Pros.
Cons
A helpdesk in the Phillipines is a problem because they do not understand local (NZ) conditions and expectations. The fault is not with these individuals but with what management dumps on them. All that matters is the money honey. No loyalty to long serving customers. Problem? What Problem? They just want to get you off the line ASAP. A constant feeling of management double-speak that is drilled into the overworked and underpaid underlings. ...read more
06 February 2022
Bob 1.0
Said upgrading speed to 300 mbps. Checked and getting 45,
As soon as the year is up I, never to come back.
05 February 2022
Terry 2.2
Can not match with their advertisement fibre speed and has no solution. Still charge customer full price. Be careful!
04 February 2022
Dianne 10.0
Easy to talk to and very helpful. Thank you so much.
04 February 2022
Ann Easthope 6.2
The three"R's
Reliable reactive and reasonable. Prompt personalised support.
Pros
no
Cons
no
03 February 2022
Nigel B 6.0
Great service and communication. Fast, friendly staff. Been with them for years and no issues what so ever.
Pros
Cons
Can't find the finer plan details on the website. Website promised a speed increase - not happened
01 February 2022
Stijn Seghers 10.0
Best service and customer support of out of all ISPs in NZ. Absolutely amazing!
31 January 2022
Susan Miles 8.2
I highly recommend Now!
Pros
Great service and communication, very reliable information and I was set up quickly. Much more responsive and helpful than my previous provider
Cons
None
28 January 2022
Laura 10.0
Can’t recommend Now enough! Always the best friendly service, no wait times , no issues with connections etc. I personally think great customer service is everything and these guys nail it on the head every time!
24 January 2022
Kaiawhi 8.6
Absolute legends! Creating an account was effortless & felt supported all the way through the process. Never left wondering and had timely responses always!
Pros
Friendly & attentive staff who pay attention to my needs & are accomodating
Cons
That I didn’t change sooner
Showing 10 of 2123 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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