Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

31 December 2021

Wheenz 10.0

Just transferred from Vodafone to Now Broadband and I was so impressed by their service. Communication was great and flexibility is one of the areas in management where I was so impressed of.

Pros

Being in a fibre connection, the connection is real fast compared to Vodafone which is very slow and unstable. I am now comfortable working from home in a stable and faster internet connection

Cons

Though not a fault from Now Broadband, the Chorus people are not that good by just turning me down where to lay down the fibre wire connections. They put it down on the fence when there is a better way of doing. They rej ...read more

31 December 2021

Robyn 9.2

It's such a delight to actually be able to talk to a person. Always polite, really helpful. The support is absolutely superb.

Pros

Support, great communication.

Cons

None

29 December 2021

Wendy Caple 8.8

The best company that I have ever dealt with, friendly, reliable and very dependable AA+ Highly Recommended

Pros

Cons

26 December 2021

Mohamed Abdel Maksoud 6.6

I had a connection problem from Dec.15th to Dec.18th despite renewal of my subscription. I contacted technical support twice but to no avail. In fact, the line was hanged up in the second time before answering. I had no choice but to call sales and finance where I was answered by Russel who showed absolute professionalism, technical competence, and patience. He stayed enthusiastically with me on the phone for about an hour until the problem was solved and fulfilled all my req ...read more

Pros

Easy set up and convenient connection. Lead time is almost zero.

Cons

Less value for money compared with other providers. Disrupted connections, however infrequent and irregular. Very long waiting time on the phone when contacting customer service.

23 December 2021

Melissa 4.4

I can review both mobile service and Fibre/broadband.

Mobile - retail support can be very lacking, phone support as well, emails are never responded to, we encountered some truly rude and incompetent staff, initial setup took weeks. Service itself is decent once you get it up and running.

Fibre - HORRIBLE. They set up the connection improperly on their end and despite spending upwards of 6 hours on the phone with their tech support (each time we also had to have 45-60 m ...read more

Pros

none

Cons

bad signal, nonfunctional connection, horrible customer support

23 December 2021

Melissa 9.6

We have had NOW at two different homes in two different parts of the country and in both places, their service and internet has been far beyond what competitors offer. Fast speeds, easy connection and setup, many ways to quickly get support when needed (email, chat, phone, tech appointments in the home) and they all speak to you like you are a valued customer. Just a very positive experience, at every interaction. Their technicians also know how to help set up all kinds of fa ...read more

Pros

Speed, Customer Service, Price, Competnence

Cons

None

21 December 2021

Logan Moodley 3.8

Very helpful staff. My issue is with inconsistent speed. This has been long term. Vodafone recommend having a technician check the aerial orientation and equipment. Farmside not prepared to do that. Advised to go elsewhere.

Pros

Good staff.

Cons

Customers not important.

21 December 2021

Jo 9.0

Love that this company is fully on-shore in NZ. Have found the quality of the service & equipment to be great. Recommended by me.

20 December 2021

Desmond 10.0

Just switched over to NOW. The whole process was simple, effortless and trouble free. I had a phone call from NOW support a couple of days prior to the changeover to ensure we were ready and they offered to send a technician round to help set up the modem. On the changeover day I only had one small issue which was sorted after less than 10 minutes on the phone.

Pros

The changeover was effortless and support was far better than expected

Cons

None

20 December 2021

Jeff Elkins 9.6

Having lost all phone and wifi on a Saturday, I started to go into withdrawal. However, a quick phone call on Monday soon had a cheerful, efficient technician there to promptly replace a non-working modem and all is now well with the world

Pros

Effective, efficient and prompt.

Cons

The after hours person I phoned on Saturday was hard to understand and useless