Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 June 2021

Gray 4.6

Good performance over several years. Decided to leave because the price goes up and the incentives are removed (Netflix, Neon) over time. Not proactive to offer better cost/performance so rang up customer service to see if there was a more competitive offer but no interest from them - only offer was to remove the landline to reduce the monthly fee Bye bye!

Pros

Reliable

Cons

Expensive

15 June 2021

Michelle 7.2

No problems

Pros

Great set up

Cons

After 12 months price increasess

14 June 2021

Anne Marie Garcia 4.0

We used to be with Netsmart and they had an amazing customer support as well as quick techinical intervention when there was an issue. Sadly Lightwire purchased Netsmart in 2016 along their existing clients. Lightwire did not contact all Netsmart clients explaining what to expect in regards to services. In December 2020 our equipment had to be upgraded as incompatible with their new upgrade network and we got invoice $600. We were offered to pay $300 + 10 a month for a full m ...read more

Pros

Propose plans of 200 GB for $155 relative speed 16 GB download 5GB upload

Cons

Equipment is not very strong, highly senstive, gets faulty quick particularly with bad weather. I advise to check with your insurance to insure it. High fees to repair at $600 each time. Also can be up to 5 working days ...read more

10 June 2021

Harris Ansari 9.0

I have had no problems with my broadband. Excellent support and customer care services. During the past year, only once the broadband was a bit slow but the fault was rectified within a few hours.

Pros

Customer care. Good speed. Reliable.

Cons

I am not aware of any extra features/bundles that are offered.

09 June 2021

M2 1.6

Some IP addresses are blocked. Technical support is nearly impossible to get hold of and do not call back. When I cancelled my service and changed to another provider they charged me for an extra month despite not giving service

Pros

Cheap for 12 months

Cons

Poor reliability, poor service, poor technical support. Not worth the fuss.

09 June 2021

Tania Marinkovich 8.6

Great value

Pros

Cons

08 June 2021

Amanda Young 9.0

Very easy to deal with, good app and service.

07 June 2021

John Sandford 10.0

We shifted to 2 degrees about a year ago. We have never had a problem with reliability or speed so tens there. We have not needed to call them for support so, rate that a 10 too. We are on their fattest plan so features and value are outstanding.

Pros

All the above

Cons

None that we're aware of yet.

07 June 2021

Ian Mackenzie 7.0

Best

Pros

Best

Cons

Best

06 June 2021

Jase Trevarton 4.8

Not being able to see a proper breakdown of my usage, higher internet price and not being able to contact the company after hours or in the weekend is the reason I changed from Nova.

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