Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

16 May 2021

Sarah 3.8

The customer service for Skinny is shocking. I was charged 3 times for my initial payment and connection fee and did not receive a refund for 5 days. I was on the phoneline for and hour and a half waiting to speak to someone about this issue but never got though. I received an email telling me my modem would be there is 5-7 days and asking what fibre connection I had which I promptly replied to. I waited 14 days for my modem and it never came. I had to email asking where it w ...read more

Pros

Internet is fine.

Cons

Customer service is awful and very disrespectful.

13 May 2021

Anand 1.0

Please don't go for 2degrees the worst connection. I am with 2degrees for 4 years no offers and just Internet keeps disconnected

10 May 2021

Bill 7.0

Generally been pretty good, a far better customer service and reliability experience compared to Vodafone.

08 May 2021

Nick Drake 1.0

Worst ISP EVER!!!
I was a loyal customer for over 8 years, always in credit. Never complained. After moving house and unforeseen circumstances, my account was canceled. Missed an invoice and that was that. Five years of business emails, personal emails gone!! Wiped out with no way of retrieving them. Customer service was non-existent. When finally getting through and making sure I was in credit and try to retrieve my emails, the lady on the phone's exact words were "Nope". *** Slingshot!!

Pros

NONE!!

Cons

WAY TO MANY!!

07 May 2021

Joanna Radich 2.2

Just signed up for slingshot. The gentleman I spoke to me and helped me was fast and awesome.

Pros

Meant to b here in 5-10 working days

Cons

Not yet sure how the company slingshot broadband will be until the internet is on . But hi hopes

05 May 2021

Timothy J0nes 7.0

I wanted a change as my old provider Vodafone was not giving any customer service regarding billing etc.

Pros

I also went to Now as I wanted to speak with a C/S quickly and a NZ based firm is what i looked for.

Cons

I am still are in the process of changing over but so far I already feel better that I won`t dread the bill or bills as Vodafone preformed so poorly I really advise other people to switch and take the advantage of a pro ...read more

02 May 2021

Sharon Phillips 7.2

Good company.

Pros

Cons

A little bit of extra speed with the fiber but not much really.

02 May 2021

Simon 5.8

Pathetic speeds even in good atmospheric conditions, Farmside say only 400 subscribers can be on their tower at once and they have a monopoly here... so if you resign they have plenty of people waiting.

Pros

Cons

Speed down to 0,1 Mbps, never goes over 5 Mbps at the best of times, sometimes service won´t even register a speed at all on Speedtest

28 April 2021

Krystal 5.0

Horrible. I asked them to cancel my plan after my contract was up, looked around and decided to stay with them but try a different plan/more expensive plan as they were going to give me a $15 discount. Fine. Fast forward a month they say I have to send my modem back and if I don’t they’ll charge me $100. So I ring them, they say it’s a mistake. Same day I try use my internet, seems that they never cancelled the disconnection, so then I ring them to query it, again a mistake. ...read more

Pros

Cons

To many to name.

28 April 2021

Maria Yeoman 5.8

The service was always good

Pros

Reliable

Cons

Pricey

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