Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

14 January 2021

Einy Smith 9.0

The Service I have received over the last 12 months from 2 degrees has been excellent with no issues at all. Obviously right now I can't say that the service I will get from my new provider will be just as good, reviews say it will, however I can say that the money deal is better, just like you guys were 12 months ago. I wanted to stay with you guys but no one wanted to play ball so it is what it is.

Pros

Excellent Service, Support and Performance

Cons

Jan 2021: Most ISP's have cr*** deals going

12 January 2021

Winnie 8.2

A good company with very competitive pricing. Unfortunately they mucked up at the original set up. For some reason they failed to book with Enable to hook me up to fibre. Tried to blame Enable for the delay which was totally incorrect. Because of this they had to put me on VDSL until Fibre was connected. It was quite time consuming to deal with in the beginning, including the initial bills. But have had no issues since then. Great speed, good price, and senior discount.

Pros

As above

Cons

As above

12 January 2021

larry donnell 4.2

Certainly lacks in customer service.....Attitude from the office staff is appalling.....I found the Male tech staff to be the best if one has a issue stay away from the office....Charges for going over your limit are in my opinion way to high plus a hit and miss email from them to let you know when you are on overages...not great at all.

Pros

Cons

11 January 2021

Shelly Radford 3.0

Have only just signed up not received service yet

09 January 2021

Asha 1.8

ALL rural broadband is bull***. Anyone out of a main city especially if you can only ise wireless services is penalised in a big way! Hve to pay MORE for less data, it do NOT have good speeds and low and behold 5G HAS made it worse, some in our rual community no longer have any services!

08 January 2021

Ciccone Beazley 8.4

I've been communicating with the lovely staff at Freedom Internet via email and they kindly assisted me with awesome customer service. They fixed a problem I was having with signing into the WiFi. The connection just needed to be rebooted. Thank you so much for your help. I had been trying to get through for a few days and didn't think it could be fixed. But now it's working perfectly. Good value. No problem with internet speed. Awesome.

08 January 2021

Peter McNeil 3.2

No Support, dying company, and it’s no wonder

Pros

Cons

As above

08 January 2021

Joey 10.0

Very fast service

07 January 2021

Jamie Robinson 9.6

Was awesome support. I assume was helping other people and doing work for me behind the chat so I’ll give an 8 could’ve been a little faster

05 January 2021

Kimberly Spillman 3.6

Most appalling customer service I've experienced. Ever. Tech support couldn't answer my questions, was insulting me, pretending like I wasn't competent and I asked to talk to his manager. Tech support hung up on me.

Pros

Speeds can be pretty good.

Cons

Tech support doesn't listen and they blame others for issues on their end with non-nonsensical arguments.

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