Unpack Bundle Confusion: Transparent Pricing To Come

Unpack Bundle Confusion: Transparent Pricing To Come
Tuesday, 26 September 2023

The Commerce Commission has introduced draft guidelines for telco companies to clarify their bundled offers, enabling Kiwi consumers to compare prices and make informed choices about their true value. 

What is a Bundle?

Bundling is when companies put together different products or services into one package and offer it at a special price. This makes it super easy for customers to get everything they need from one place. For example, a bundle could include both internet and power services from a single provider.

Does Bundling Mean Savings?

Telecommunications Commissioner Tristan Gilbertson highlights concern over confusing bundled telco services, especially those combining power and broadband. 

Many companies advertise big broadband discounts if you bundle with power, but the catch is that the power pricing might end up being much higher than if you had separate providers. This can be confusing and end up costing consumers more than they expected.

What's ComCom Doing with Bundles?

The proposed guidelines by the Commission include the following:

  1. If electricity or gas is cheaper outside the bundle with the same provider, this must be clearly stated upfront to consumers.
  2. When bundles include items like fridges, TVs, or vacuum cleaners, the recommended retail price should be upfront, helping consumers assess the bundle's value.
  3. Consumers should be informed upfront if they can't switch one part of a bundle without losing another. e.g. switching power providers without losing broadband.
  4. Clear information must be provided to consumers about the costs if they cancel a bundled service while under contract.
  5. Prices within the bundle must be displayed with GST included, putting an end to the practice of showing energy prices exclusive of GST and broadband prices inclusive of GST.

Is Bundling Right For You?

If you like the convenience of a one-stop shop, bundling your services with a single provider may just be what you're looking for. However, if you're aiming for maximum savings, always double-check if each service in your bundle might be cheaper on its own.

Head to Broadband Compare and Power Compare to effortlessly explore a wide range of plans and providers that suit your needs. All prices include GST and are transparent, guaranteeing you the best value for your money!

COMPARE BROADBAND PLANS   COMPARE POWER PROVIDERS

Related news
Spring Streaming: Shows and Movies to Watch
If you are planning a cosy night-in, here are some of our streaming recommendations! 
26/11/2024
2024 Black Friday Deals!
Black Friday is here! Check out our incredible broadband and mobile deals now!
18/11/2024
What is the Right Internet Speed for My Household?
Find the right internet speed for your home so you can save money and avoid slow internet!
15/11/2024
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Unlimited Broadband from $50 p/m
Plus 6 months of Prime Video on us
Connect your home with 4G Wireless, 5G Wireless, Fibre, ADSL or VDSL broadband. We’ll set you up with the best deal in your area.
Unlimited Broadband from $50 p/m
Plus 6 months of Prime Video on us
Connect your home with 4G Wireless, 5G Wireless, Fibre, ADSL or VDSL broadband. We’ll set you up with the best deal in your area.
Join Contact on any energy plan and get a $300 credit when you add broadband. 
*T&Cs apply. Promo code ‘CONTACT300’.
Join Contact on any energy plan and get a $300 credit when you add broadband.
*T&Cs apply. Promo code ‘CONTACT300’.
Feeling the pinch on your wallet? Switch to Sky Broadband today and save up to $15/month!
Feeling the pinch on your wallet? Switch to Sky Broadband today and save up to $15/month!