Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

25 November 2020

Heather Tudor 1.0

No support to problem. Told Vodafone tower overloaded. This doesnt help. You never mentioned at sales time. If you charged me $99 pm, then provide a service where I can use.

23 November 2020

Pam Smith 6.2

Reasonably happy with Spark. Can’t get fibre in our road

Pros

Cons

23 November 2020

Jacques 8.2

We have been with NOW for a few years. They provide REAL customer service by people who understand NZ way of life and issues. Their technical service are efficient and will go beyond the call of duty to make things happen when it there is an issue. Customer service are friendly and courteous and will go the extra mile to accommodate your needs and sort problems out.

Pros

Responsive / friendly / competitive /

Cons

None

22 November 2020

Dave 9.6

Great provider - I never had a problem in four years of service. Unfortunately I had to change provider as Skinny cannot accept direct debits or bank deposits as payment.

Pros

Reliable

Cons

Only accepts credit/debit card as payment

21 November 2020

rob 3.4

Their service quality fails to justify the mediocre competitiveness of their pricing. Although you can potentially contact them, expect little attempt for them to redress their errors and no attempt to restore goodwill should you face an issue. Why would you ever bother supporting such a company when there are far better alternative available out there?

20 November 2020

Amandeep 10.0

Best broadband services. Highly recommendable..

Pros

Cons

20 November 2020

Steve S 1.0

Absolutely useless. Speeds are dial up speeds and I am constantly using my mobile data at home!! Dont even bother save the heartache and go elsewhere

20 November 2020

Hisham Al-shaikhli 5.2

It become very slow in the night and sometimes disconnected

Pros

Was good offer in the first year but price jump next year

Cons

Many times low in the night and sometimes disconnected

19 November 2020

Alex Hunt 7.0

Acceptable,

Pros

None

Cons

Long customer service wait

16 November 2020

Maddy 3.0

Poor connection speed. Was working well during first 3 months and the moment I passed the time period to terminate the connection, speed of my connection slowed down drastically. Complaining to the support team was not helpful . So the next 9 months with videos buffering 8-10 times per hour or providing poor quality videos was tolerated. Made a switch the minute I could. Only time I can peacefully watch a video is past 10pm at night on weekdays.

Pros

Cons

Poor connection speed